Returns and Warranty

1. Introduction The Traction website is committed to ensuring customer satisfaction by providing a transparent and secure process for returns and warranty claims. This policy establishes the criteria for returns and the warranty of products purchased on our platform.

2. Return Policy 2.1. Customers may request a product return within 7 days from the date of receipt, exclusively in cases of manufacturing defects. 2.2. For a return, the product must be in its original packaging, accompanied by all its accessories and instruction manual (if applicable). 2.3. Customers must contact our customer service team to request a return, providing proof of the defect, such as photos or videos. 2.4. After approval of the return, the customer will receive instructions on how to send the product back. 2.5. The refund or exchange will be processed after the returned product is received and analyzed.

3. Warranty Policy 3.1. All products sold on the Traction website come with a 6-month warranty against manufacturing defects, effective from the date of receipt. 3.2. The warranty exclusively covers manufacturing defects and does not include damages caused by misuse, drops, exposure to moisture, improper modifications, or natural wear and tear of the product. 3.3. To claim the warranty, customers must contact our technical support and provide a detailed description of the problem, including photos or videos of the defect, subject to a warranty analysis by the company. 3.4. If the defect is confirmed, the customer may exchange the product or request a refund. 3.5. The resolution period for warranty claims may vary depending on the product analysis and stock availability for exchanges.

4. Procedure for Initiating a Return or Warranty Claim 4.1. Customers must contact our customer service through the official channels available on the website. 4.2. It is necessary to provide purchase details, such as order number, invoice, and evidence of the defect. 4.3. The support team will analyze the request and provide instructions for the return or warranty claim.

5. Final Provisions 5.1. The Traction website reserves the right to refuse returns or warranty claims that do not meet the requirements of this policy. 5.2. This policy may be updated at any time, and customers are advised to review it periodically. 5.3. By making a purchase on the Lufer website, the customer declares to be aware of and agree to the terms of this policy.

For more information, please contact our customer service team.